Shipping Policy
Where we deliver, what it costs, and how long it takes.
Last updated 22 September 2026
We deliver across India. Everything below is what we aim for and hold ourselves to; where a courier lets us down, tell us and we will chase it.
Charges
- Delivery charge
- ₹50 per order
- Free delivery
- On orders above ₹1,000
- Where we ship
- All serviceable pin codes in India
The charge is shown in your basket before you pay, and again on the confirmation. There are no charges added after payment.
How long it takes
- Dispatch
- 1 – 2 working days from payment
- In transit
- 3 – 7 working days after dispatch
- Outside major cities
- Up to 10 working days
Working days exclude Sundays and public holidays. An order placed over a weekend is dispatched the next working day.
Fragrances are alcohol-based, which airlines restrict. Some consignments therefore travel by road, and those take longer than the estimate above. We would rather say so plainly than quote a figure we cannot meet.
Tracking your order
We email you when the order is confirmed and again when it is dispatched, with the courier and tracking number. You can see the same information under My Orders when signed in.
Tracking can take a few hours to start updating after dispatch. That is the courier scanning the parcel in, not a problem with your order.
Getting the address right
Please check your address and phone number before paying. Couriers call before delivering, and an unreachable number is the most common reason a parcel comes back to us.
If a parcel is returned undelivered because the address was wrong or nobody could be reached after the courier’s attempts, we will contact you to arrange a re-send. The second delivery charge is payable by you. If the return was our error or the courier’s, we re-send at our own cost.
When a parcel is late or lost
Write to care@velmorris.com with your order number. We will raise it with the courier and keep you posted. If a parcel is confirmed lost in transit we replace it, or refund you in full if you would rather — that is our loss to carry, not yours.
Damaged on arrival
Covered by the Cancellation & Refund Policy: tell us within 48 hours with photographs of the item and the outer packaging, and we replace or refund in full including delivery.
Contact
Anything about a delivery: care@velmorris.com, or +91 91102 50175.